Senior Credit Account Handler

  • Job Reference: ICB Group
  • Date Posted: 29 May 2019
  • Recruiter: Nova Search & Selection
  • Location: Redhill
  • Salary: £30,000 to £40,000
  • Sector: Credit Insurance, Insurance
  • Job Type: Permanent
  • Contact: Kristina Lushey
  • Email:

Job Description

Job Purpose:
>Provide day-to-day technical, competent and efficient service to ICB Credit Insurance clients.
>Provide support to a team of Credit Account Directors in all departmental aspects.
>To take ownership of a range of the Credit departments functions, including but not limited to;
>Credit Policy queries
>Credit Limit queries and appeals
>Repayment plans and Reporting guidance
>Claims process and handling
>Renewals and Renewal process
>New Business support
>To work on the principal of treating customers fairly and behave in an ethical manner.

Main Responsibilities:

>To support a team of Credit Account Directors on policy renewals, including report preparation and negotiation with underwriters.
>To process renewals; including issuing documentation and completing processing tasks within the required timescales.
>To take on a small portfolio of renewals and take ownership of the entire renewal process.
Day to day servicing
>To support ICB Credit client’s daily use of their credit insurance policy including Credit Limit appeals, MTA’s, repayment plans, reporting guidance, claims and any other Policy queries.
>To take ownership of Claims function with support from the Team.
>To take ownership of Credit Limits and Credit Limit appeals with support from the Team.
>Provide Client assistance on the use of the Insurers on-line systems.
>To check and process policy documents/endorsements for accuracy prior to dispatch to clients.
>Seek opportunities for both credit insurance and general insurance within existing client portfolio.
>To provide a positive contribution to the departments objectives.
>To accurately record all relevant conversations and all meetings with customers and insurers, or other relevant business contacts.
>To update knowledge of Credit insurance market as and when developments occur.
>To continue improvement in technical Credit insurance knowledge.
>To ensure self-development through attendance at technical seminars, courses, professional studies etc.
>To comply with regulatory requirements, industry codes of practice and the Company’s own policies & procedures.
>To ensure that all records (file and computer) are accurate during the period of the insurance contract to reduce Errors & Omissions exposure.
>To carry out tasks which from time to time may reasonably be requested by a senior member of staff
>To ensure records are archived as appropriate.
>To refer all complaints to the Complaints Officer immediately.
>To refer any potential Errors & Omissions immediately to Director and/or Compliance Director.

>Minimum 3 years Credit Insurance or Alternatively Minimum 3 years Commercial Finance experience other relevant experience considered.
>Acturis system – useful but not essential.
>Excellent and accurate administration & communication skills.
>Attention to detail.
>Inquisitive nature essential.
>Problem solving ability.
>Maintain a strong customer service focus in all tasks.
>Working under pressure.
>Independent working and using of initiative.
>Ability to utilise IT for maximum advantage.

Nova Search & Selection are acting as an employment agency for this vacancy.