Senior Credit Account Handler

  • Job Reference: 00000048-1
  • Date Posted: 13 February 2019
  • Recruiter: Nova Search & Selection
  • Location: Redhill, Surrey
  • Salary: £30,000 to £40,000
  • Sector: Credit Insurance, Insurance
  • Job Type: Permanent
  • Contact: Kristina Lushey
  • Email:

Job Description

  • Provide day-to-day technical, competent and efficient service to the company's clients.
  • Provide support to a team of Credit Account Directors in all departmental aspects.
  • To take ownership of a range of the Credit departments functions, including but not limited to;
- Credit Policy queries
- Credit Limit queries and appeals
- Repayment plans and Reporting guidance
- Claims process and handling
- Renewals and Renewal process
- New Business support
- To work on the principal of treating customers fairly and behave in an ethical manner.
Main Responsibilities:
  • To support a team of Credit Account Directors on policy renewals, including report preparation and negotiation with underwriters.
  • To process renewals; including issuing documentation and completing processing tasks within the required timescales.
  • To take on a small portfolio of renewals and take ownership of the entire renewal process.
Day to day servicing
  • To support the Credit client’s daily use of their credit insurance policy including Credit Limit appeals, MTA’s, repayment plans, reporting guidance, claims and any other Policy queries.
  • To take ownership of Claims function with support from the Team.
  • To take ownership of Credit Limits and Credit Limit appeals with support from the Team.
  • Provide Client assistance on the use of the Insurers on-line systems.
  • To check and process policy documents/endorsements for accuracy prior to dispatch to clients.
  • Seek opportunities for both credit insurance and general insurance within existing client portfolio.
  • To provide a positive contribution to the departments objectives. 
  • To accurately record all relevant conversations and all meetings with customers and insurers, or other relevant business contacts.
  • To update knowledge of Credit insurance market as and when developments occur.
  • To continue improvement in technical Credit insurance knowledge.
  • To ensure self-development through attendance at technical seminars, courses, professional studies etc.
  • To comply with regulatory requirements, industry codes of practice and the Company’s own policies & procedures.
  • To ensure that all records (file and computer) are accurate during the period of the insurance contract to reduce Errors & Omissions exposure.
  • To carry out tasks which from time to time may reasonably be requested by a senior member of staff
  • To ensure records are archived as appropriate.
  • To refer all complaints to the Complaints Officer immediately.
  • To refer any potential Errors & Omissions immediately to Director and/or Compliance Director.
  • Minimum 3 years Credit Insurance or Alternatively Minimum 3 years Commercial Finance experience other relevant experience considered.
  • Acturis system – useful but not essential.
  • Excellent and accurate administration & communication skills.
  • Attention to detail.
  • Inquisitive nature essential.
  • Problem solving ability.
  • Maintain a strong customer service focus in all tasks.
  • Working under pressure.
  • Independent working and using of initiative.
  • Ability to utilise IT for maximum advantage
Nova Search & Selection are acting as an employment agency for this vacancy