Claims Handler

Job Description

Our client currently has a Claims Handler position available to join their modern and friendly organisation, within the Claims Division in their Egham office.

A leading chartered corporate Insurance Broker providing Insurance, Risk Management and related services to businesses and private clients. Having the Chartered Insurance Broker title ensures they demonstrate our commitment to professionalism by recognising and reinforcing standards of knowledge, capability and ethical practice throughout the organisation.
The company is ranked in the top 20 independent commercial insurance broking businesses in the UK.
Job Purpose:
  • Provide a day-to-day technical, competent, responsive and efficient administrative service to clients.
  • To comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules.
  • Must work on the principal of treating customers fairly and behave in an ethical manner.
Main Responsibilities:
  • Loading Claim information on to IT system including scanning
  • Notifying insurance companies
  • Arranging for repairs to be carried out
  • Liaising with customers, insurers, loss adjusters and account executives
  • Preparing reports
  • Maintaining claim statistics
  • Chasing insurers for updated information / settlement details
  • Pursuing uninsured loss recoveries
  • Negotiating claims settlements
  • Being client focused – ensuring client satisfaction
  • Working closely with Account Executives responsible for the portfolio of clients to ensure
  • To provide a positive contribution to the team objectives
  • To answer the telephone, ensuring that information given is accurately recorded
  • To make written records of all conversations and meetings with customers and/or insurers, or other relevant business contact
  • To update knowledge of insurance market as & when developments occur
  • To continue improvement in technical insurance knowledge
  • To liaise with accounts department as and when required
  • To carry out tasks which from time to time may reasonably be requested by a senior member of staff
  • To ensure self-development through attendance at Technical Seminars, Courses, Professional Studies etc.
  • To ensure diary checks are maintained
  • Minimum of a year Claims Handling experience
  • Acturis system – useful but not essential
  • Excellent and accurate administration & communication skills
  • Networking / influencing skills
  • Problem solving ability
  • Ability to utilise IT for maximum advantage
Nova Search & Selection operates as an Employment Agency for this vacancy.