Senior Operations Associate

  • Job Reference: 00000001-1
  • Date Posted: 30 July 2018
  • Recruiter: Nova Search & Selection
  • Location: London
  • Salary: £40,000
  • Sector: Operations
  • Job Type: Permanent

Job Description

Pro-actively support the growth and development of the business, by providing a high-class support function and with a focus on driving operational improvement to enable the business to run as efficiently and effectively as possible.

Principal Duties/Responsibilities

To provide high quality and effective, technical and administrative support to the Operations Manager and wider business;
To pro-actively support the business with all day to day operational needs, with a focus on improving quality, accuracy and timeliness of outputs;
To work with the Operations Manager and Directors/Department Heads to ensure the business is fully understood, such that growth plans can be supported;
To respond quickly and pro-actively to ad-hoc requests from external and internal contacts alike;
To deal with complex queries from the business, using them as a way to improve service;
To build and develop trusted relationships with Underwriters and Directors/Department Heads;
To identify areas for improvement and work with the Operations Manager and Directors/Department Heads to ascertain solutions, agreeing and managing the change within the Group and evaluating its benefits;
To undertake reconciliation projects under direction of the Operations Manager, and then presenting and seeing through the strategy for rectification;
To create, embed and maintain operational Policies and Procedural Manuals under guidance from the Operations Manager;
To keep up to date with insurance market news and regulatory requirements, highlighting key developments and changes to the Operations Manager and Directors/Department Heads as appropriate, and then ensuring actions and implemented and taken forward;
To assist with the maintenance and development of internal trackers (for example Premium and Profit Commission);
To assist with the integration of acquisitions, including but not limited to: liaising with various individuals; reviewing systems, processes, contracts, data and reports; and performing GAP analysis;
To review new products and initiatives from an operational standpoint and provide guidance and support to the business;
To review Lineslip arrangements, ensure the correct set up on the system and liaise with MI regarding reporting requirements;
To lead and carry out system testing in RiskWrite and the DWH as required, such that new Binders, Products and system functionality can be signed-off from an operations perspective;
To participate in Binder Audits, providing operational overview and addressing auditor queries in relation to operational matters.
Required Qualifications, Skills, Knowledge, Experience


Ideally educated to degree level, or equivalent, with strong GCSE, or equivalent, in maths.



Minimum 3 years’ experience in operations

Excellent organisational skills and the ability to multi- task.

Ability to work under pressure as part of a small team.

Excellent communication skills.

Ability to motivate and organise others.

Attention to detail and deadlines.

Ability to filter information, assess priorities and make informed decisions.

Ability to maintain and develop good working relationships at all levels.

Ability to think ahead and anticipate needs before they arise.

A responsible attitude.

Excellent project, planning, change and time management capabilities.

Accurate record keeping.

Confident and able to work on own initiative and with limited supervision.

IT literacy including advanced skills in Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.

Excellent problem solving skills.


Good judgement and decision making skills.



Proven track record in a similar role.

Knowledge of Binding Authority Agreements essential.

Previous experience within either an independent or Broker-owned MGA essential.

Broker technician experience advantageous.

Knowledge of RiskWrite advantageous.

Nova Search & Selection is operating as an employment agency for this vacancy.