Direct Sales Consultant

  • Job Reference: 00000018-1
  • Date Posted: 29 June 2018
  • Location: Surrey
  • Salary: £24,000 to £28,000
  • Bonus/Benefits: OTE £31,000 - £35000)
  • Sector: Sales & Marketing
  • Job Type: Permanent
  • Contact: Kristina Lushey
  • Email: Kristina@novasearch.co.uk

Job Description

(OTE £31,000 - £35000)

The challenge:
This is a hybrid sales and marketing role, working directly with a defined pool of brokers to develop and manage relationships over the telephone that generate profitable growth and reduce leakage from either pure sales activity, the delivery of marketing campaigns and a greater emphasis on renewal retention for the wider business. To win a greater share of premium finance business, this role will be responsible for promoting the benefits of our proposition and supporting the delivery of acquisition and retention campaigns. Reporting to Direct Sales Manager, this person will be an ambassador for the business and help drive a step change in thinking and capability. This individual must have a strong relationship background and be able to work in a team to deliver collective goals and be a self-starter- able to go and get results. The ability to juggle multiple activities and be able to prioritise work effectively is a fundamental requirement.

This role is responsible for:
• Exceeding sales targets for their panel of brokers and the whole team
• Managing the relationships of a defined set of brokers through outbound calls and e-mail
• Identifying and managing new and renewal business, and keeping an accurate record of pipeline business
• Delivering the retention strategy through the telesales channel- including renewal, win back and save the sale
• Communicating our brand identity and corporate vision
• Treating customers fairly at all times
• Maintaining an awareness of wider sales team activities and leverage where appropriate
• Using data to identify and exploit opportunities to grow the business
• Ensuring 100% usage of our CRM system
• Providing regular reporting on performance, account development and challenges
• Delivering double digit year on year growth, and measuring activity against targets
• Resolving all actions from direct interaction with customers quickly and use as a platform for growth.
• Engaging with all parts of the business to understand their drivers and priorities, and resolve internal issues
• Supporting the test and learn culture to continually improve campaign activity across multiple channels
• Participating in monthly team meetings to promote communications and ideas for improvements
• Maintaining robust governance and abiding by agreed business processes
• Continually share best practice and challenge accepted wisdom to find a better way
• Being an ambassador for the business, the brand, and the team

This role will be measured in the following ways:
• Improved Commercial performance
• Improved campaign effectiveness
• Delivery of marketing and retention strategies
• Broker feedback including Net promoter score
• Process improvements
• Feedback from colleagues and stakeholders on engagement and attitude
• Quality of engagement with brokers
• Problem resolution
• Strict adherence to compliance, legal and regulatory requirements

A strong candidate will typically be able to demonstrate:
Personal Skills & Knowledge
• Delighting Customers: Expert
• Industry: Advanced
• Enthusiasm: Expert
• Organisation: Advanced
• Build relationship: Expert
• Stakeholder mgt: Expert
• Planning: Advanced
• Initiative: Advanced
• Judgment: Advanced
• Leading people: Intermediate
• Communication: Expert
• Results driven: Expert
• Measurement: Advanced
• Team Player: Advanced

Functional Skills & Knowledge Track Record
• Sales: Expert
• Retention: Expert
• Proposition: Advanced
• Strategy: Advanced
• Brand: Advanced
• Campaign Mgt: Advanced
• Communications: Expert
• Direct Channel: Expert
• CRM: Advanced
• Messaging: Advanced
• Data: Advanced
• Compliance: Advanced
• FS promotions: Advanced

Track Record
• Relationship management
• Distance sales
• Data driven campaigns
• Balancing multiple projects
• Taking ownership
• Delivering against targets
• Sales reporting
• Process improvement
• Customer centricity
• Excellent communication
• Working at pace
• Stakeholder management
• Measuring effectiveness

Possible next career steps include:
• Marketing manager
• Business manager

Nova Search & Selection operates as an Employment Agency for this vacancy.